Contextuator™ platform connects and digitizes contextual knowledge across the application ecosystems targeting domain-specific needs, like obtaining a 360-degree view of patients. By exposing critical information from the EHR, healthcare providers can deliver a superior patient experience and enable faster care coordination. Through our Robotic Context Automation™ digital solution, healthcare professionals can leverage a clinical viewer that efficiently passes patient context, such as Patient ID or Medical Record Number, to other relevant viewers or systems. This capability saves valuable time and enhances the efficiency of healthcare providers by eliminating the need for redundant data entry or manual searches. The seamless transfer of context-related information, such as a patient's medical history, allergies, or other pertinent details, between different systems at the edge ensures the continuity of care and significantly enhances patient safety. By eliminating the risk of incomplete or inaccurate information, our platform empowers healthcare providers to make informed decisions and deliver personalized, cost-effective care to their patients.
Our digital solution revolutionizes the sharing of customer information across disparate banking systems, spanning Customer Information File, Products, Arrangements, Front Office, Back Office, retail banking, wholesale banking, and more. Traditionally, these systems are managed by different organizational units located in various geographical locations, making integration a time-consuming process. With our solution, organizations can seamlessly integrate these systems, eliminating the complexities and delays. For instance, when a customer contacts the bank's customer service, our solution routes the call to a representative who instantly accesses the (compartmenalized) customer's account information across all banking subsystems, including transaction history and balances. By combining our platform with CRM software, organizations can deliver personalized and efficient customer service experiences, fostering increased satisfaction and loyalty. This streamlined approach empowers banks to provide exceptional customer service while maximizing operational efficiency. In addition, by decoupling different systems and allowing them to evolve independently, financial institutions can more easily replace or upgrade individual systems without disrupting the entire ecosystem.
Many organizations still rely on legacy systems and monolithic architectures, leading to data silos and expensive integration challenges. According to Gartner, 47% of integration projects fail, highlighting the difficulty of the task. In an effort to address these issues, companies acquire multiple COTS solutions, stacking them horizontally and attempting vertical integration. However, this approach introduces complex and exponentially increasing challenges with each additional monolithic system. To overcome the complexities and costs associated with vertical integrations, organizations are seeking alternative approaches. Our Robotic Context Automation™ technology enables seamless context transfer between IT systems at the edge, eliminating the need for cumbersome vertical integrations and reducing costs. By adopting our transformative solution, organizations can provide a more integrated and efficient experience for end-users, breaking free from traditional integration limitations and unlocking agility.
In supply chain management (SCM), our context management platform can be used to track the flow of materials, components, and finished products through the supply chain. This includes sharing information between suppliers, manufacturers, and distributors to ensure that everyone has the right information at the right time to keep the supply chain running smoothly. The platform can also be utilized to share information related to equipment maintenance and repair between different systems. For example, if a manufacturer uses an online system to track equipment maintenance, this information can be shared with technicians in the field who are responsible for repairing the equipment. By leveraging our platform, manufacturers can streamline their operations, optimize production processes, and adapt swiftly to market demands. The seamless integration of disparate systems and data sources allows for real-time visibility into production metrics, supply chain information, and inventory levels, empowering organizations to make data-driven decisions and proactively address bottlenecks or supply chain disruptions.
In telecom, context management and robotic context automation can be used to track network traffic and performance metrics in real-time. This includes sharing information between different systems that monitor network activity, such as firewalls, intrusion detection systems, intrusion prevention systems, and traffic analyzers. Telecom companies can use our platform to provide a seamless experience for customers who need support. For example, if a customer contacts the company via phone, their account and other relevant information can be automatically shared with the CRM system and customer service representative who takes their call, so they don't need to repeat their information multiple times. This can include information such as previous interactions, past purchases, and customer preferences. By combining our context management solution with CRM software, companies can provide a more personalized and efficient customer service experience, which can lead to increased customer satisfaction and loyalty.
Context management plays a crucial role in enhancing the customer experience across multiple industries. In the retail industry, it can be leveraged to deliver a personalized shopping experience by seamlessly sharing customer preferences and purchase history between different systems. By harnessing this contextual information, retailers can offer tailored recommendations and promotions, thereby increasing customer satisfaction and driving sales. Moreover, context management can be applied to track user behavior across different websites and applications, enabling personalized advertising. For instance, when a user visits a website in search of a new pair of shoes, their browsing history can be utilized to serve them relevant shoe ads on other websites they visit later. In the travel and hospitality industry, context management can facilitate a seamless experience for travelers. For instance, when a traveler books a flight and a hotel through the same website, their travel itinerary can be automatically shared between the two systems at the edge. This integration ensures a smooth check-in/check-out process at the hotel and streamlines the overall travel experience by offering tailored recommendations based on guest preferences.
By leveraging our context management platform and Robotic Context Automation™ technology, education institutions can enhance teaching and learning processes, improve student outcomes, and create a more personalized and efficient educational environment. Specifically, our platform can be utilized to track student progress, preferences, and learning styles. By capturing and analyzing this context, educational institutions can provide personalized learning experiences to students, tailoring the curriculum, resources, and assessments to meet their individual needs. Contextual information about students' strengths, weaknesses, and previous performance can be leveraged to generate adaptive assessments that dynamically adjust the difficulty and content based on the individual student's context, allowing for more accurate evaluation and targeted remediation. Context management can also facilitate seamless campus experiences for students, faculty, and staff. By integrating various systems and services, such as student information systems, scheduling platforms, campus navigation, and resource booking systems, our digital platform can streamline access and provide real-time information for efficient campus operations. Moreover, it can capture data from various educational sources, such as learning management systems, online collaboration tools, and digital content platforms. Analyzing this data can generate valuable insights into student engagement, learning patterns, and performance, enabling educators to make data-driven decisions and interventions. Last but not least, in the context of remote or online learning, our solution can help recreate a connected and interactive classroom environment by enabling real-time collaboration, virtual classroom experiences, and personalized guidance. This ensures that students receive an engaging and effective learning experience from anywhere.
